MShape Beauty Ltd. is now proud to be the exclusive distributor for EMShape® Neo & Perfect Shape® Neo machines in the United States of America.  We are also pleased to be servicing all warranty related needs for these machines in United States.

If you are located in United States of America and currently own an authentic EMShape® Neo or Perfect Shape® Neo machine, please contact hello@mshapebeauty.com for future warranty needs.  Please note that in order to receive any service, you are required to first register with us (registration is free), and device authenticity will be verified prior to receiving service.

To register for warranty support, please send an email to hello@mshapebeauty.com with the subject line:  “New Warranty Support Registration” and provide all of the following information listed below.  We will reply back to you within 2 business days.

Required Information (all must be supplied):

First and last name (on the original order of your machine)

Business name

Current mailing address

Name of machine

Date purchased 

Email address (must be the same as the email address associated with your original order)

Current phone number

Serial number (found on the back of your machine)