To effectively protect your investment, MShape Beauty is pleased to offer you a lifetime limited warranty on all professional beauty machines.

The warranty includes remote technical support and free replacement parts for 18 months. 

We provide live 1-to-1 live video zoom conferencing M- F to guide you or your staff on how to replace any such parts, so the task can done quickly and successfully.

Upon receiving your order, you have 7 business days in which to unbox your machine, and an unboxing video is required.  In the unlikely event that your unit has any issues, please contact us immediately to meet us by zoom to check. We will solve the problem 100% asap, typically within 24 hours on business days.

The warranty excludes normal wear and tear, accessories, and parts such as tips, hand-pieces, or other related items.  Damage resulting from misuse or lack of maintenance can also void the warranty.

MShape Beauty is not responsible for revenue loss due to downtime required for repair, replacement, or shipping time.

The following is also not covered: Damage caused by unauthorized product modifications, improper voltage supply, or usage with malfunctioning or damaged power surge/power strip/wall outlet, abuse, or inappropriate use. All incurred costs will be the responsibility of the customer.

The warranty covers necessary replacement parts for the first 18 months and lifetime advice and remote live video conference calls showing you or your staff how to install such parts.