To effectively protect your investment, MShape Beauty is pleased to offer you a full 3 year warranty on all professional beauty machines.  The warranty period commences on the date of delivery.

The warranty includes remote technical support and free replacement parts that are necessary to solve any issues (shipping costs are the responsibility of the customer.)

We provide live 1-to-1 video conferencing to show you how to replace such any parts, so the job can be done efficiently and successfully.

Upon receiving your order, you have 7 business days in which to report any logistics damages. If your unit has any issues, please email us and include any supporting photos and/or videos.  We will solve the problem 100% asap, typically within 24 hours on business days.

The warranty excludes normal wear and tear, accessories, and parts such as tips, handpieces, or other related items.  Damage resulting from misuse or lack of maintenance can also void the warranty.

MShape Beauty is not responsible for revenue loss due to downtime required for repair, replacement, or shipping time.

The following is also not covered: Damage caused by unauthorized product modifications, improper voltage supply, or usage with malfunctioning or damaged power surge/power strip/wall outlet, abuse, or inappropriate use. All incurred costs will be the responsibility of the customer.

The warranty covers necessary replacement parts and advice and video conference calls showing you how to install such parts. However, the customer is responsible for all incurred shipping costs.