We want you to love your purchase!

Every order comes with a product quality guarantee to protect you against shipping damage, along with a 30-Day Return Option if you change your mind.

If you need to set up a return or exchange, just reach out to our team at clientsupport@mshapebeauty.com (or info@mshapebeauty.com) within 30 calendar days of receiving your order.

To keep things smooth and fair for everyone, here is a quick rundown of how change-of-mind returns work:

• Keep It Fresh: Your item must be completely unopened (with original seals intact), unused, and in its original packaging. For quality and hygiene reasons, consumables cannot be returned—if your order came with any free consumable gifts, those are yours to keep!
• Shipping It Back: Once you email us, we’ll share our US return address. You’ll need to cover the return shipping costs, send the package out within 7 calendar days, and share the tracking number with us.
• Refunds & Fees: Refunds for change-of-mind returns cover the cost of the product itself. Original shipping, payment processing (credit card, Shopify, or currency conversion fees), and any international US customs fees are non-refundable. Additionally, a 20% return and inspection fee applies (payable via bank wire transfer) before we issue your return shipping instructions.

Have questions? We're always happy to help!

Read our full Return & Refund Policy here.