The Trustpilot review posted under the name “Raquel” is fake and does not describe a genuine MShape Beauty client experience. It should be disregarded.

This conclusion is supported by MShape Beauty's actual transaction records. The reviewer supplied two different MShape Beauty order numbers in an attempt to substantiate the claimed purchase. Neither order belongs to the reviewer. The first belongs to an unrelated client located in Estonia, while “Raquel” represents herself as being located in the United States. After MShape Beauty identified that discrepancy, a second, different order number was supplied. That order also belongs to another unrelated MShape Beauty client.

MShape Beauty contacted the genuine clients associated with the supplied order numbers. Neither knows “Raquel” or has any connection to the reviewer. In addition, the review describes a purchase made approximately one month before the review, while the two order numbers supplied relate to purchases made approximately two and three years earlier.

This is not simply an unverified review or a situation where MShape Beauty cannot locate a customer's order. MShape Beauty can identify both orders supplied by the reviewer, and the company's transaction records conclusively establish that both belong to other people. Neither order substantiates the purchase or experience described by “Raquel.”

The evidence therefore establishes that the review does not represent a genuine MShape Beauty transaction or client experience. The review is fake and should be disregarded when evaluating MShape Beauty, its equipment, or the experiences of genuine MShape Beauty clients.

Because of the documentary evidence establishing the misuse of unrelated clients' transaction information, MShape Beauty intends to have legal counsel contact Trustpilot's legal department and formally request removal of the fake review.

Summary of the Documented Facts

The Trustpilot review posted under the name “Raquel” does not represent a genuine MShape Beauty client experience and should be disregarded. MShape Beauty has conclusive transaction evidence establishing that neither of the two order numbers supplied by the reviewer belongs to the reviewer.

The first order number supplied by “Raquel” belongs to an unrelated MShape Beauty client located in Estonia. The legitimate purchaser has a different name, email address and telephone number from the reviewer, who represented herself as being located in the United States. MShape Beauty contacted the actual client associated with this order, who confirmed that they do not know “Raquel” and have no connection to the reviewer.

After MShape Beauty identified the first order-number discrepancy, the reviewer supplied a second, different order number. MShape Beauty's transaction records establish that this order also belongs to another unrelated client and does not belong to “Raquel.”

There is also a fundamental timeline contradiction. The review describes a purchase made approximately one month before the review, while the two order numbers supplied correspond to transactions from approximately two and three years earlier.

The evidence is conclusive: neither order number supplied by “Raquel” substantiates the purchase or experience described in the review. The reviewer supplied transaction information belonging to unrelated clients in order to obtain a “Verified” designation through Trustpilot's verification process. The resulting review should not be treated as a verified MShape Beauty client experience and should be disregarded when evaluating MShape Beauty, its equipment, or the experiences of genuine MShape Beauty clients.

The Evidence: Two Order Numbers, Two Unrelated Clients

When the review first appeared, MShape Beauty could not identify “Raquel” or locate a transaction corresponding to the experience described in the review.

MShape Beauty therefore challenged the review through Trustpilot's review process and requested information that would allow us to identify the transaction.

The reviewer subsequently supplied an order number.

MShape Beauty's transaction database conclusively establishes that this order number belongs to an entirely different, legitimate MShape Beauty client. The name, email address and telephone number associated with that order are different from the information supplied by the reviewer.

After MShape Beauty identified this discrepancy and challenged the review, a second, different order number was subsequently supplied.

Our transaction records establish that the second order number also belongs to another legitimate MShape Beauty client.

Neither of the two order numbers supplied belongs to “Raquel.”

These conclusions are not based upon assumptions, similarities between names, or incomplete records. MShape Beauty maintains the underlying transaction records associated with both orders.

The Actual Clients Were Contacted

MShape Beauty went a step further and contacted the legitimate clients associated with the order numbers supplied by the reviewer.

Neither client knew “Raquel” or indicated any connection with the person who posted the review.

For privacy reasons, MShape Beauty will not publicly disclose the names, email addresses, telephone numbers or other personally identifiable information of these legitimate clients.

However, the underlying records and relevant communications are being preserved and can be provided as appropriate to Trustpilot's legal department and legal counsel.

More Conclusive Evidence:  The Order Dates Do Not Match the Reviewer's Claimed Purchase

There is another major contradiction.

The review describes what is represented as a recent purchase, approximately one month before the review was posted.

However, the two order numbers subsequently supplied to substantiate that claimed experience correspond to MShape Beauty transactions from approximately two and three years earlier.

Therefore, the order information supplied does not merely belong to different people. The dates of those transactions are also incompatible with the purchase timeline described in the review.

The transaction records establish three separate facts:

1. Neither order number belongs to the reviewer.
2. The legitimate clients associated with those orders do not know “Raquel.”
3. Both transactions occurred years before the purchase described in the review.

How the Review Became Marked “Verified” on Trustpilot

Despite these discrepancies, the review ultimately obtained a “Verified” designation through Trustpilot's process.

It is important for prospective clients to understand what happened.

When information was requested to substantiate the review, an order number belonging to an unrelated MShape Beauty client was supplied. After that discrepancy was identified, a second order number belonging to another unrelated client was supplied.

Neither order belongs to the reviewer.

Nevertheless, the submission of order information through Trustpilot's process ultimately resulted in the review being displayed as “Verified.”

MShape Beauty's records therefore demonstrate that, in this particular case, the Trustpilot verification process was circumvented through the submission of transaction information belonging to unrelated clients.

A “Verified” designation does not change the underlying transaction records. Neither of the orders supplied belongs to “Raquel,” and neither substantiates the customer experience described in the review.

The Review Does Not Represent a Genuine MShape Beauty Client Experience

The review makes a number of negative allegations concerning an MShape Beauty machine, including an allegation concerning loose or “rattling” internal components.

MShape Beauty disputes those allegations as factually incorrect and, critically, we have been unable to connect the reviewer to a genuine purchase of the equipment described.

MShape Beauty is aware of one review making this specific allegation concerning loose or rattling internal components. We are not aware of multiple MShape Beauty clients reporting this alleged issue.

Accordingly, this single disputed review should not be generalized into a claim that multiple MShape Beauty clients have reported machines arriving with loose or rattling internal components.

The transaction information supplied to substantiate the review belongs to other people and does not match the purchase timeline described in the review.

The review should therefore be disregarded when evaluating genuine MShape Beauty client experiences.

MShape Beauty Is Escalating the Matter to Trustpilot Legal

MShape Beauty challenged the review and provided information concerning the discrepancies in the order information. The review nevertheless remains published and is currently presented as “Verified.”

Because MShape Beauty possesses the underlying transaction records establishing that both order numbers supplied belong to unrelated clients, we intend to escalate the matter further.

MShape Beauty intends to have legal counsel contact Trustpilot's legal department, provide the relevant documentary evidence, and formally request removal of the review.

The evidence being preserved includes the relevant transaction records, dates, client information, review history and Trustpilot correspondence. Personally identifiable information belonging to legitimate MShape Beauty clients will not be published publicly.

MShape Beauty also reserves all rights concerning false statements published about the company and its equipment.

MShape Beauty Welcomes Genuine Client Reviews

MShape Beauty welcomes legitimate feedback from actual clients—including criticism.

Authentic reviews help prospective clients make informed decisions and provide businesses with valuable feedback. We do not seek to remove reviews merely because they are negative.

There is, however, an important difference between a genuine negative client experience and a review that is substantiated using order information belonging to unrelated people.

When a reviewer claims to have made a recent purchase but supplies two order numbers belonging to two different clients from years earlier, those discrepancies are directly relevant to whether the review represents an authentic customer experience.

MShape Beauty's transaction records conclusively establish that neither of the two orders supplied belongs to “Raquel.”

For that reason, MShape Beauty does not consider this review an authentic client experience and advises prospective clients not to rely upon it when evaluating MShape Beauty, our equipment, or the experiences of our genuine clients.